Google NewsAmazon axes more than 100 customer service managers  FortuneVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceFrontier Airlines updates fares, brings back phone customer service  USA TODAYHow to complain effectively over consumer concerns  NBC DFWHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunchWalmart removes self-checkouts and swaps back to 'traditional' lanes - but it's not because they care about customer ...  Daily MailBest Buy will use AI to help customers, cuts costs with layoffs  USA TODAYAmazon layoffs hit customer service representatives  Quartz


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